Ged, thank you so much for you detailed response.
I wrote a book about the broader context of that approach. The book (http://www.b-mc2.com) is generally free (but it depends on your country, otherwise I can send you a copy, just email me at email@example.com).
Here I was just trying to focus on User Stories because I had come to the realization of two important facts (at least I believe they are facts):
a) a problem statement can be expressed formally
b) based on that definition, requirements and/or user stories are always expressed with the solution in mind
A lot of projects fail or get delayed simply because of the fact that the problem is poorly understood, the solutions embedded in the requirements is incomplete, possibly wrong or not optimal and the delivery team has back track from the wrong solution to solve the problem correctly.
At the next level of detail, the problem is that the vast majority of people think in terms of actions when they should be thinking in terms of outcomes. “value” is way to fuzzy and subjective to drive the solution in the right direction. Once the outcomes are clearly defined, then it is far easier to decide on a course of actions. A huge benefit of being outcome centric is that it allows the solutioning team to take into account the end user affinity with the proposed solution (see for instance http://www.b-mc2.com/learn/). You could have the best solution to a problem, if an end user can’t get to it, it is still not a solution…
If I may, I’d like to explain the broader context of my work in a few paragraphs. The way we conceptualize something can be modeled in 3 levels (I don’t think it is oversimplifying)
- knowledge / context
I would say that your statement is true regardless of xxx: “This lack of situational awareness is what has frustrated me about xxx”. We live in the age of “insight” passed the age of knowledge. Up until about ten years ago, we used to get our knowledge from schools, sometimes books and also our immediate surroundings. Yet that knowledge was hardly applicable as is, it was often behind the work that people were doing (as in solving new problems), and yes, let’s admit it, there was a time when we had to think and integrate that knowledge with the problem at hand, as we were formulating a solution.
Today, we live in the age of “insight”: when you are looking for solutions (Note that I don’t say you have a problem you want to solve), you google a few keywords and you find 10 solutions that seem to match what you were looking for. You pick one and you try to apply it. They call it “don’t reinvent the wheel”, they laugh at the “not invented here” syndrome… You get my point. Insight is packaged and delivered to your door, with a one click shopping experience. No thinking needed.
The problem with that ocean of insight is that it is both overwhelming in volume of information, and rarely (shall I say never?) applicable as-is to the problem that you have. This is why it is more critical than never before to look at everything we do from the angle of the problem that we need to solve, as a company, as a unit, as a product or a service. Hence, before we reuse someone’s insight we have to understand the problem solved by that insight and match it with precision to our problem. As you can guess the solution will be partial and need to be adapted.
Unfortunately our communication tools don’t help at all, they are not well suited to align people’s insight either. Human languages (which were invented a very long time ago) can’t describe complex graphs easily (i.e. problem statements), verbally or in writing. This compounds the problem, so to speak. We can’t federate easily a group of people and harness their collective intelligence. The fundamental problem any organization has today is to align everyone’s insight about the solution that is being built.
Ultimately my passion is about harnessing Collective Intelligence, that’s why I believe it is very important that we start understanding the paradigm shift that has just happened.
Give me a couple of weeks to read the papers you sent me and I’ll write a new post to detail some of these ideas.
Posted 3 months, 4 weeks ago